Frequently Asked Questions
How long does a custom piece take?
Timing depends on the size, complexity, materials and current bookings. We confirm an estimated lead time before work starts.
Can I choose my own colours?
Yes. Share colour references, an outfit, a room palette or simply a mood and we can shape a combination around it.
Do you deliver?
Collection and delivery options are confirmed with each enquiry based on destination and the finished piece.
How do I care for my handmade piece?
Care depends on the fibre and construction used. Simple care guidance is supplied for the finished piece.
Can I request something not shown in the gallery?
Absolutely. The gallery is inspiration rather than a fixed shop catalogue.
Will my piece look exactly like a photograph?
Handmade work naturally carries subtle variations in stitch, texture and placement. These differences are part of its character.
Can I upload an inspiration picture?
Yes. The contact form accepts JPG, PNG, WebP or PDF inspiration files up to 8 MB.
Do you offer gift-ready presentation?
Gift-ready presentation can be discussed when placing the commission.
Still Have A Question?
Send us a message and we will help you work out the best next step.
